💰 Refund Policy

1. Refund Policy Overview

This Refund Policy outlines GiftKazem's practices regarding refunds for premium information resources, consultation services, and other paid offerings. We are committed to fair and transparent refund procedures that honor both consumer rights and the value of our professional services.

While the majority of our gift card information resources are provided free of charge, certain premium resources, specialized reports, or consultation services may require payment. This policy applies to those paid offerings.

2. Free vs. Premium Resources

GiftKazem clearly distinguishes between free and premium resources:

• Free Resources: Basic educational content, general information articles, and standard gift card guides are provided at no cost and are not subject to refund procedures.
• Premium Resources: Specialized reports, in-depth analysis, custom educational materials, and professional consultation services may require payment and are subject to this refund policy.

3. Eligibility for Refunds

3.1 Digital Information Products

For premium digital information products (downloadable guides, specialized reports, etc.):

• Refund requests must be submitted within 14 days of purchase
• Products must not have been downloaded more than once
• The requester must provide a reasonable explanation for the refund request

3.2 Consultation Services

For professional consultation services:

• Full refunds are available if canceled at least 48 hours before the scheduled session
• 50% refund if canceled between 24-48 hours before the scheduled session
• No refund for cancellations less than 24 hours before the scheduled session
• Case-by-case consideration for emergency situations with proper documentation

3.3 Subscription Services

For subscription-based premium access:

• Prorated refunds available within the first 7 days for annual subscriptions
• Monthly subscriptions may be canceled before the next billing cycle with no partial refunds for the current month
• No refunds for subscription periods that have already been completed

4. Non-Refundable Items

The following items are generally non-refundable:

• Custom research reports after delivery and acceptance
• Consultation services that have already been delivered
• Premium resources where download/access logs indicate substantial usage
• Services canceled after the refund eligibility period has expired

5. Refund Process

To request a refund, please follow these steps:

1. Contact our support team at [email protected] with the subject line "Refund Request"
2. Include your purchase confirmation number, date of purchase, and item(s) for which you are requesting a refund
3. Provide a brief explanation for the refund request
4. Our team will review your request within 3 business days
5. If approved, refunds will be processed using the original payment method within 5-10 business days

6. Satisfaction Guarantee

For certain premium offerings, we may offer a satisfaction guarantee that extends beyond the standard refund policy. When applicable, the specific terms of the satisfaction guarantee will be clearly stated on the product or service description page before purchase.

7. Disputed Charges

If you believe you have been incorrectly charged for our services:

• Contact our billing department immediately at [email protected]
• Provide documentation of the disputed charge
• We will investigate and respond within 5 business days
• Verified billing errors will be refunded promptly with an explanation

We encourage direct communication about billing concerns before initiating chargebacks through your payment provider. This allows us to address issues promptly and maintain our relationship.

8. Currency and Processing Fees

Refunds will be issued in the same currency as the original payment. Please note that while we refund the full amount paid for eligible requests, certain external fees may not be recoverable:

• Currency conversion fees charged by your payment provider
• International transaction fees
• Processing fees charged by payment intermediaries

9. Service Improvement Process

To continuously improve our offerings, we request feedback when refunds are requested. While providing feedback is optional and does not affect refund eligibility, your insights help us enhance our information resources and services for all users.

10. Special Circumstances

We recognize that special circumstances may occasionally warrant exceptions to our standard refund policy. Cases involving medical emergencies, natural disasters, or other extraordinary situations will be evaluated individually with appropriate documentation.

11. Contact Information

For questions about this Refund Policy or to submit a refund request:

12. Policy Updates

This Refund Policy may be updated periodically. The date of the most recent revision will appear at the top of this page. We encourage you to review this policy regularly to stay informed about our refund practices.

For refund requests, the policy in effect at the time of purchase will apply.

13. Governing Law

This Refund Policy is governed by the laws of the State of New York, United States, without regard to its conflict of law provisions.

14. Effective Date

This Refund Policy is effective as of October 25, 2023, and applies to all purchases made on or after that date.